Scoopr Terms of Service

Effective: 1 July 2025
 
By initiating service with Scoopr, both you (the client) and Scoopr agree to the following terms and conditions:
 
 
1. 
Yard Access
 
To provide service, we require safe and unobstructed access to your yard. If we arrive and cannot enter (e.g., due to a locked gate, aggressive animal, or blocked entry), we will notify you and skip the visit. We’ll make one attempt to return later that week—but only if you confirm the issue has been resolved.
Repeated access issues may be charged at the standard rate. Excessive occurrences may result in termination of service, as each trip incurs operational costs. Promotional discounts may be voided if we are unable to provide service due to access problems.
 
 
2. 
Pet & Yard Updates
 
Please notify us of any changes that may impact service—such as acquiring a new pet, significant landscaping, or yard hazards. This helps us provide the most accurate, safe, and thorough service.
 
 
3. 
Payment & Billing
 
We operate on prepaid monthly billing. Your card on file will be charged automatically on the 1st of each month.
If service starts mid-month, your first invoice will be prorated based on the number of scheduled visits remaining that month.
Invoices and receipts are available in the client portal. All prices reflect the agreed-upon rate for your selected service frequency.
 
 
4. 
Initial Service Visit Policy:
All new recurring service clients will receive an initial scoop-only cleanup as their first visit. This allows us to remove any built-up waste, assess yard conditions, and set a proper foundation for effective ongoing treatment. Upon request, we can also apply a general deodorizing spray in high-traffic areas during this visit; however, full disinfecting and targeted deodorizing of individual waste areas will begin with the second visit and continue on a recurring basis. This ensures the best possible long-term results for your yard’s cleanliness and safety.

 
 
5. 
Weather Delays
 
Scoopr operates in most weather conditions. However, in cases of severe or dangerous weather (e.g., lightning, flooding, extreme heat, or ice), service may be delayed or rescheduled. We will resume service as soon as conditions safely allow.
 
 
6. 
Vacation Holds & Yard Inactivity
 
If your pets will not be using the yard for a period (due to travel, illness, etc.), notify us in advance. We’ll pause your service and ensure you are not billed for unnecessary visits. Unused visits cannot be refunded retroactively, so please communicate changes ahead of time.
 
 
7. 
Yard Conditions & Safety
 
We require a safe and reasonably maintained yard to perform our service effectively. If we arrive and discover hazards (such as broken glass, excessive trash, unsafe debris, or conditions that prevent safe movement through the yard), we may pause or cancel service.
We will always notify you and work together on a resolution. Unsafe or unsanitary environments may void promotional discounts or result in service termination.
 
 
8. 
Property & Liability
 
We treat every property with care and attention. We double-check to ensure all gates are closed and secure before leaving.
However, Scoopr is not liable for loss or damage to gates, fences, yards, landscaping, pets, or other property—especially when such structures are improperly maintained.
 
 
9. 
Service Area
 
We currently serve the Central Savannah River Area (CSRA), including but not limited to: Augusta, Martinez, Evans, Grovetown, Harlem, Hephzibah, Thomson, Appling, North Augusta, Aiken, and Lincolnton.
If you’re located within approximately 20 miles of where I-20 crosses the Savannah River, contact us to confirm service availability.
 
 
10. 
Promotions & Discounts
 
Promotions, discounts, and pricing are subject to change without notice. However, active clients will receive at least 14 days’ notice before any change in pricing or service structure takes effect.
Discounts may be voided if service is canceled, paused, or disrupted due to noncompliance with these terms.
 
 
11. 
Cancellation Policy
 
You may cancel service at any time with written notice by emailing hello@myscoopr.com or through the client portal.
We also reserve the right to cancel service at our discretion, particularly in cases involving safety concerns, nonpayment, or abuse of service terms.
All outstanding balances must be paid within 15 days of cancellation. Promotional pricing will be forfeited if service is canceled before meeting the associated conditions.
 
 
12. 
Age & Account Requirements
 
Clients must be 18 years or older to initiate and receive service. A valid credit or debit card must be kept on file in the client portal to maintain an active account.
 
 
13. 
Conduct & Respect
 
Scoopr is proud to serve our community with respect, professionalism, and care—and we expect the same in return.
Any harassment, abuse, or inappropriate behavior toward our staff will result in immediate termination of service.
 
14. 
Service Scope & Tier Inclusions
 
Scoopr’s service plans are based on the number of visits per week, the number of dogs, and the area to be cleaned:
 

• Once-Per-Week service includes cleanup for up to 1 dog and coverage of up to ¼ acre of yard space.

• Twice-Per-Week and Three-Times-Per-Week services include cleanup for up to 3 dogs and cover up to ¼ acre.

• For homes with more than the included number of dogs, an additional dog fee will apply. Current pricing for extra dogs is published on our website’s main page and is subject to change with notice.

• If the total area to be cleaned exceeds the included limits, we may assess an additional charge based on yard size, determined on a case-by-case basis depending on access, layout, and workload.

• All pricing and service scope are based on standard residential yards. Non-standard layouts or excessive cleanup needs (e.g., long-term neglect) may require a custom quote.

 
 
15. 
Agreement to Terms
 
By initiating service and maintaining an active account, you acknowledge that you have read, understood, and agree to abide by the terms outlined above.
Questions? Contact us anytime at hello@myscoopr.com or call 706-223-0499.